Return & Refund Policy

At Glamorush, customer satisfaction is our priority. We want you to shop with confidence, knowing that if something goes wrong, we are here to help. This Return & Refund Policy explains how we handle returns, exchanges, and refunds.

Eligibility for Returns

You may request a return or exchange if:

• The item you received is damaged, defective, or incorrect.
• The item is unused, unopened, and in its original packaging.
• You contact us within 7 days of receiving your order.

Note: For hygiene and safety reasons, certain beauty products (like opened skincare, makeup, or personal care items) cannot be returned.

Process for Returns

• Contact us at glamorush.pk@gmail.com or call +92 315 6112114 with your order details.
• Our support team will review your request and guide you through the return steps.
• Items must be sent back in the same condition you received them.

Refunds

• Once we receive and inspect your return, we will notify you of approval or rejection.
• Approved refunds will be processed within 7–10 working days.
• Refunds are issued through the original payment method (bank transfer, card, or wallet).

Exchanges

• If you prefer, we can replace the returned item with another product of equal value (subject to availability).
• Shipping fees for exchanges may apply.

Non-Returnable Items

We cannot accept returns for:

• Products that have been opened, used, or tampered with.
• Items purchased during clearance or special sale events.
• Gift cards, vouchers, or promotional items.

Shipping Costs

• Customers are responsible for return shipping costs unless the product was faulty or incorrect.
• If approved, we may cover shipping costs for defective or wrong items.

Contact Us

For any questions about our Return & Refund Policy, reach out to us at:

• Email: glamorush.pk@gmail.com
• Phone: +92 315 6112114
• Address: Shah Alam Market, Pakistan